Fitbit Sense Hang: Reasons and Solution

When your Fitbit Sense gets stuck on the Fitbit logo, it can feel like you’re trapped in a never-ending loop. While this problem is certainly annoying, there are a few things you can do to fix it. Some Fitbit Sense users have complained that they are having Hang issue on Fitbit. Stuck on the Fitbit logo is the most common issue that Fitbit Sense users may get. Getting stuck after swimming and workout are also common complaints of Fitbit users.

It is really a very frustrating experience when you face the hang issue with your smartwatch in the middle of doing any important work. A hang smartwatch means a big headache for any user. If you are also experiencing this issue frequently, then you should know some tips to get rid of it.

What does mean by Fitbit Sense Hang?

A “hang” on a smartwatch means that the device has stopped responding or is stuck on one screen for an extended period of time. This can be frustrating if you’re in the middle of an activity and your watch stops working. It either stops functioning or gets stuck for a long time. The hang lasts for a few minutes to several hours. So to prevent this terrible condition, you should know the tips for getting rid of this hanging issue. 

Why does your Fitbit Sense get Hang? 

The most common reason behind a hang smartwatch is low RAM. When your smartwatch’s RAM is full with too many applications, then it starts hanging. So, the best way to deal with this Hang issue is to close all the unnecessary applications running in the background.

Common Reasons for Fitbit Sense get Hang:

  1. Your smartwatch is very busy because of the Background process.
  2. Software malfunctioning
  3. Firmware mismatch with your Fitbit App.
  4. Your smartwatch’s firmware is not updated.
  5. Your swimming mode is turned ON.

While it is rare, some smartwatches do experience hardware complexity that can cause the device to hang. Generally, this happens in less than 0.5% of cases and can usually be resolved by getting a replacement from the seller.

In other words, there’s no need to worry about it if you do experience this issue. However, it’s always a good idea to keep your smartwatch up-to-date with the latest firmware to help prevent any potential issues.

If you find your smartwatch is not working, you should apply some most common fixes to resolve the issue. In the Fitbit forum, there are many posts about the hang issue. According to the Fitbit community support forum, it is very rare, and unluckily some users may find this problem. Before doing anything, a Fitbit Sense user should try to restart the smartwatch to return it to its normal state.

If this doesn’t work, then the best thing to do is connect with customer service for help. They may be able to give you some more specific advice about what could be wrong and how to fix it. So, these are some tips that can help you to fix the hang issue of your smartwatch.

How to fix the Fitbit Sense Hang Issue? 

If you’re experiencing a “hang” issue on your Fitbit sense, where the device appears to be unresponsive, there is a simple fix. Just press and hold the button for 10 seconds until you see the Fitbit logo. This will restart your smartwatch and resolve the problem. In most cases, this will take care of the issue and allow you to use your Fitbit sense as normal.

Fitbit Sense Restart

Sometimes, despite all of your best efforts, your smartwatch may still freeze or become unresponsive. If this happens, don’t panic- there is a way to fix it. Simply press and hold the button on your smartwatch until it vibrates and the Fitbit logo appears. This will force a restart of your smartwatch, and in most cases, this will fix the issue. If your smartwatch is still giving you trouble after doing this, you may need to consult the user manual or reach out to customer support for further assistance.

How to fix if your Fitbit Sense is not working after swimming

Fitbit has a swimming mode that can be activated before diving into the pool. If you’re a Fitbit user, you probably know that you can activate swimming mode to ensure your smartwatch doesn’t record any unexpected data from your swimming motion.

But the issue comes when you finish swimming and forget to deactivate the swimming mode. This mode prevents the device from recording any unexpected data due to the swimming motion.

However, once you’re finished swimming, it’s important to remember deactivating the swimming mode. Otherwise, your Fitbit will continue to record your activity for the day, excluding anything that happened during your swim.

This can be frustrating if you’re trying to track your progress over time. So be sure to take a few seconds to disable swimming mode when you’re done enjoying the pool. It’ll save you some headaches in the long run.

So to fix this issue, please follow the steps below: 

  1. Dry your smartwatch. 
  2. Swak all of the water from your smartwatch. 
  3. Swipe your hand too. 
  4. Press the button and turn off the swimming mode. 
  5. If the hang issue still exists, press the button for 10 seconds. 
  6. Wait until you see the Fitbit logo. It should resolve your problem. 
How do I unfreeze my Fitbit sense?

If your Fitbit Sense is frozen, you can unfreeze your watch by simply restarting it. There is an easy method to restart your smartwatch. Press the button and hold for 10 seconds. That’s it. If the general restart is not working, try doing a hard reset by pressing the button for longer. 

How do I fix an unresponsive Fitbit?

To fix an unresponsive Fitbit, you should restart your smartwatch. There are two different restarts. Soft restart and hard restart. Hold the button for 10 seconds for the soft restart and press the button for longer until the logo appears for the hard restart. 

What to do if the hang issue doesn’t resolve? 

If you can not solve the problem after trying all the methods above, you should contact Fitbit support. In the Fitbit community, we discovered some people got replaced their smartwatches when they couldn’t solve the hang problem after trying all of the methods. So it is life-saving because it doesn’t make sense to keep a five hundred bucks smartwatch for any reason.  


What do I do when my Fitbit Sense doesn’t turn on?

If your Fitbit sense doesn’t turn on, you should try several solutions to fix it. The most common reason your smartwatch won’t turn on is that your smartwatch is running out of battery. So it has an issue starting your smartwatch. Another reason for not turning on your smartwatch could be your software malfunction or firmware complexity. In that case, you should update your smartwatch’s firmware to try to turn It on. 

Video tutorials to Fix The Hang Issue

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Final Verdict

After applying the tips, I hope you can return back your smartwatch to its normal state. If the problem still persists, you should ask for a replacement of your smartwatch. Contact their support, and you should definitely get a final solution to this issue. If you find any other solution to this hanging issue, please let us know by comment.


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